Cancellation & Refund Policy

At The Perfect Creative Studio®, we want every client to be completely satisfied. This policy covers cancellations and refunds for all our services including video editing subscriptions, one-time projects, and Amazon Advertising management.

1. Subscription Cancellation

• Cancel anytime from your client dashboard or by emailing viral@tpc.studio
• Cancellation takes effect at the end of your current billing period
• You retain full access to your plan until the period ends
• No cancellation fees or penalties
• You may resubscribe at any time at the current rate

2. Subscription Pause

You can pause your subscription at any time from your dashboard. Billing pauses immediately and resumes when you un-pause. Your dedicated editor slot is held for up to 60 days during a pause. After 60 days, the slot may be released.

3. Amazon PPC Management Cancellation

• A minimum of 30 days written notice is required to cancel Amazon PPC management services
• During the notice period, we continue managing campaigns at the same level of service
• Upon cancellation, we provide a full handover report and remove our API access within 3 business days
• All campaign structures, keyword lists, and negative match lists built during our management remain in your account

4. Refund Policy

Within 48 Hours of First Delivery

If you are dissatisfied with our first delivery and we have not been able to resolve your concerns through a revision, a full refund will be issued provided the request is made within 48 hours.

After First Delivery

Refunds after the first delivery are evaluated case-by-case based on quality issues relative to the agreed brief. We will always attempt to resolve issues through additional revisions first.

After All Revision Rounds Completed

No refunds once all contracted revision rounds have been delivered and accepted.

Monthly Subscriptions

No partial-month refunds. Subscriptions run to the end of the billing period.

Amazon PPC Management

No refunds on Amazon PPC management fees once the monthly management work has commenced. If you are dissatisfied with our work quality, please contact us within 7 days of receiving your monthly report.

5. Quality Guarantee

If you are genuinely dissatisfied with the quality of our work, contact us within 7 days of delivery. We will redo the work at no charge, or issue a partial credit at our discretion. Our goal is always your satisfaction.

6. How to Request a Refund or Cancellation

Email viral@tpc.studio with your name, service details, and reason. We respond within 1 business day. Alternatively, use the cancellation flow in your client dashboard.